Frequently asked questions
FAQ
What are the benefits of a heat pump water system?
Heat pump water systems typically uses 60 to 75%* less electricity than a conventional electric hot water system.
This is because it only requires electricity to drive the compressor and the fan, instead of using electricity to heat the water directly, with an electric element.
The system uses renewable energy to generate hot water without the need for a solar panel and produces hot water with 80% greater efficiency than a traditional electric hot water unit. The systems work day and night, rain, hail or sunshine!
*Source: Sustainability Victoria October 2023
How does the hot water system work so efficiently?
The hot water system uses Heat Pump technology, which is similar to an air-conditioner or fridge operating in reverse:
• A fan draws in air containing ambient heat, which converts the internal refrigerant liquid to a gas.
• A compressor then pressurises the gas, creating heat, which is then used to heat water inside the tank.
• After heating, the gas reverts back into a liquid the process starts all over again.
Can you tell me more about the product?
You can access the full system brochure and technical specifications here.
Why does my new heat pump system need to be outside?
Heat pump systems require airflow, very similar to a split system a/c unit, which is why they need to be installed outside.
I’m not sure what type of hot water system I currently have, can you help?
No problem, our technical team can assist to determine what type of system you have. Contact us via the registration form.
This sounds great, what do I do from here?
1. Register your details on the contact form on the home page.
2. A team member will call to confirm your details, check your eligibility for a rebate and answer any questions you may have. We can then schedule a day and time for your installation.
3. Start saving money every time you have a shower!
Troubleshooting
Are you experiencing an issue? We may be able to sort this out straight away. Read our Troubleshooting Guide
Warning: only licensed Ecogenica® technicians should attempt to open any of our units.
Troubleshooting for 155 / 215 / 290 / 330 Split Unit Models
Issue | Solution |
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Safety Switch Check: |
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Unit Constantly Running: |
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Unit Not Running / Fan Not Spinning: |
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Water Not Hot Enough: |
Check that the tempering valve is adjusted correctly. If unsure, contact our Service Team. |
No Hot Water: |
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Troubleshooting for 260FR
Issue | Solution |
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Screen Not Lighting Up: |
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Fault Codes Displayed: |
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Safety Switch Check: |
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Water Not Hot Enough: |
Check that the tempering valve is adjusted correctly. If unsure, contact our Service Team. |
No Hot Water |
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