Question 1

What makes Ecogenica and Econova hot water heat pumps different from traditional water heaters?

Accepted Answer

Ecogenica and Econova heat pumps use advanced technology to extract heat from the air and transfer it to your water, making them up to 5 times more energy-efficient than conventional electric water heaters. Unlike gas or resistive electric systems, they rely on renewable energy from the air, reducing energy costs and environmental impact.

Question 2

How much can I save on my energy bills with an Ecogenica and Econova heat pump?

Accepted Answer

On average, Ecogenica and Econova heat pumps can save you up to 70-80% on water heating costs compared to traditional electric systems, thanks to their high Coefficient of Performance (COP) of up to 5.7. Savings depend on your household size, usage patterns, and electricity tariffs.

Question 3

Are Ecogenica and Econova heat pumps suitable for all Australian climates?

Accepted Answer

Yes! Ecogenica and Econova heat pumps are designed to operate efficiently in ambient temperatures from -7°C to +43°C, making them ideal for Australia's diverse climates, from chilly Melbourne winters to hot Queensland summers.

Question 4

What is R290 refrigerant, and why does Ecogenica and Econova use it?

Accepted Answer

R290 is a natural, ozone-friendly refrigerant (propane) with low global warming potential. Ecogenica and Econova uses R290 in all models to ensure superior energy efficiency and a reduced environmental footprint, aligning with global sustainability standards.

Question 5

Do Ecogenica and Econova heat pumps require a lot of maintenance?

Accepted Answer

No, Ecogenica and Econova heat pumps are designed for reliability and are low-maintenance. Regular checks on the air intake and periodic servicing by a qualified technician and keeping the unit clear of debris will help maintain performance and warranty compliance.

Question 6

Can I pair an Ecogenica and Econova heat pump with my solar panels?

Accepted Answer

Absolutely! Pairing your Ecogenica and Econova heat pump with solar panels can maximize savings by using free solar energy to power the system. You can set a timer to heat water during peak solar production hours for even greater efficiency.

Question 7

How does Ecogenica and Econova prevent bacteria like Legionella in the water tank?

Accepted Answer

Ecogenica and Econova heat pumps periodically heat water beyond its set temperature to eliminate bacteria, such as Legionella, ensuring your hot water is safe and hygienic for everyday use.

Question 8

What size Ecogenica and Econova heat pump do I need for my household?

Accepted Answer

The right size unit will depend on your household's hot water usage. Feel free to contact our friendly sales team to help you choose the most suitable system for your needs.

Question 9

Are there government rebates available for Ecogenica and Econova heat pumps in Australia?

Accepted Answer

Yes, Ecogenica and Econova heat pumps qualify for Small-scale Technology Certificates (STCs) under the federal government's renewable energy scheme, and additional state rebates may apply (e.g., in Victoria or NSW). These can significantly reduce your upfront costs—reach out to us for details based on your location.

Question 10

How long does an Ecogenica and Econova heat pump take to install?

Accepted Answer

Installation typically takes 2-4 hours by a qualified installer, depending on your existing setup. Ecogenica and Econova also offers professional installation services to ensure a seamless process.

Question 11

What warranty does Ecogenica and Econova offer?

Accepted Answer

Ecogenica and Econova offers a comprehensive warranty. Full details of the coverage for your chosen model can be found on our Warranty page.

Question 12

Can Ecogenica and Econova heat pumps work during power outages?

Accepted Answer

Ecogenica and Econova heat pumps require electricity to operate, so they won't function during a power outage unless connected to a backup power source, like a generator or battery system.

Question 13

Where are Ecogenica and Econova heat pumps made?

Accepted Answer

Ecogenica and Econova are proudly Australian-owned brands. Our products are manufactured in our manufacturing facility in China and designed in Australia — with key components such as the high-performance compressor designed in Melbourne to suit local conditions. All systems are fully approved and compliant with relevant Australian standards, including electrical and water safety. Each unit is independently tested and certified by a NATA-accredited laboratory to ensure it meets the rigorous requirements of Australian safety and performance regulations.

Question 14

How long will my Ecogenica and Econova heat pump last?

Accepted Answer

With proper care, Ecogenica and Econova heat pumps are built to last 10-15 years or more, thanks to durable components and Australian-engineered reliability.

FAQ's & Troubleshooting

Frequently asked questions

Troubleshooting

IMPORTANT SAFETY WARNING

Troubleshooting for 155 / 215 / 290 / 330 Split Unit Models

Troubleshooting for EG-260FR290 and EG-260FR

200,000 +

Satisfied Customers

I own my own home, but always prudent with my decision making. I only invest in things I know are high quality and will give me value for my dollar. These guys ticked the box in both regards and the install was a breeze.

Fred

Retiree in Sydney

I'm one of those people that investigates all options thoroughly before making big decisions. This decision stacked up financially, for convenience and service. It was such an easy step process. I couldn't be happier.

Brodie

Professional in Dubbo

The experience of setting up our heat pump through Ecogenica was so easy and straight forward. The before and after service were exceptional and applying for the rebate was made so easy.

Rowan & Sarah

Homeowners in Newcastle

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