FAQ's & Troubleshooting

We are amongst the market leaders in innovation and technological improvements.

Frequently asked questions

Troubleshooting

Are you experiencing an issue? We may be able to sort this out straight away. Read our Troubleshooting Guide.

IMPORTANT SAFETY WARNING

For your safety, only licensed ECOGENICA® technicians are authorised to access the heat pump for any installation, servicing, or maintenance. Unauthorised access may result in serious bodily harm or damage to the components.

Troubleshooting for 155 / 215 / 290 / 330 Split Unit Models

Troubleshooting for EG-260FR290 and EG-260FR

200,000 +

Satisfied Customers
I own my own home, but always prudent with my decision making. I only invest in things I know are high quality and will give me value for my dollar. These guys ticked the box in both regards and the install was a breeze.
Fred
Retiree in Sydney
I'm one of those people that investigates all options thoroughly before making big decisions. This decision stacked up financially, for convenience and service. It was such an easy step process. I couldn't be happier.
Brodie
Professional in Dubbo
The experience of setting up our heat pump through Ecogenica was so easy and straight forward. The before and after service were exceptional and applying for the rebate was made so easy.
Rowan & Sarah
Homeowners in Newcastle

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