NOTICE TO CONSUMER

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Note: We recommend all consumers safely store receipts, invoices, warranties and any installation records to allow for faster processing of warranty claims.

TERMS OF WARRANTY

ECONOVA® PRODUCTS

1. The warranty terms, detailed here, relate only to the following ECONOVA® ranges: RVW, RVW-2.0E, FREC-W, FREC-WR.

The warranty periods are as follows from the date of installation:

Hot Water Heat Pump All-In-One Systems: A five (5) year warranty applies to the Hot Water Heat Pump All-In-One System supplied and a two (2) year warranty for labour and ancillary components/parts. Ancillary components/parts covered under the 2-year warranty include items such as the Pressure Temperature Relief Valve, Tempering Valve, Isolation Valve, Pressure Limiting Valve, General Power Outlet, and 3-pin plug.

Hot Water Heat Pump Split Systems: A seven (7) year warranty applies to the tank, a five (5) year warranty to the rest of the Hot Water Heat Pump Split System, and a two (2) year warranty for labour and ancillary components/parts. Ancillary components/parts covered under the 2-year warranty include items such as the Pressure Temperature Relief Valve, Tempering Valve, Isolation Valve, Pressure Limiting Valve, General Power Outlet, and 3-pin plug.

The benefits conferred by this Warranty are in addition to all other rights and remedies in respect of the Heat Pump Water Heater System under law including the Competition and Consumer Act 2010 and consumer protection legislation. Nothing in this Warranty has the effect of excluding, restricting or modifying those rights.

2. ECONOVA® will repair or provide parts for repair or replacement, where defects arise from faulty materials.

3. ECONOVA® is responsible for reasonable costs associated with legitimate warranty claims, as determined by ECONOVA®. ECONOVA® may send an accredited service agent to inspect the product. ECONOVA® is not responsible for:
a. any costs not pre-approved in writing; and
b. any costs for products not covered under this warranty.

Any reasonable costs incurred by the consumer for a legitimate warranty claim will be reimbursed by ECONOVA®.

Warranty claims must be made by contacting ECONOVA®. Service agents or ECONOVA® may handle repairs, subject to terms and conditions. ECONOVA® contact details are provided at the end of this document.

WARRANTY CONDITIONS

• The claimant must be the owner or have written authorisation from the owner.
• Notify ECONOVA® immediately upon noticing a defect, within the warranty period.
• The warranty applies to products manufactured after this warranty's publication.
• Warranty begins from installation completion and full payment. ECONOVA® may require proof of purchase or certificate of compliance.
• Before service:
  • a. Authorisation by ECONOVA® is required.
  • b. Provide proof of purchase and certificate of compliance.
• Installation and service must comply with ECONOVA® instructions and legal standards.
• Operate and maintain the unit as per ECONOVA® guidelines.
• Warranty covers only ECONOVA® units and original parts — not third-party plumbing/electrical parts.
• ECONOVA® is not liable for consequential damage/loss unless required by law.
• Replacement parts retain the original warranty duration.
• ECONOVA® may request product return for factory inspection.
• Repairs may use refurbished components or units.
• Service may be refused if installation location is unsafe or inaccessible. Access costs are borne by the consumer.
• The system must be sized to meet hot water demand per guidelines.

WARRANTY EXCLUSIONS

Warranties are limited to repair/replacement or equivalent value, as decided by ECONOVA®. The following exclusions may void the warranty:

• Damage from accidents, natural disasters, vandalism.
• Misuse, neglect, or unauthorized installations or repairs.
• Non-ECONOVA® repair work.
• Plumbing/electrical issues not caused by the product, including:
  • a. Excessive discharge or pressure.
  • b. No hot water flow.
  • c. Water leaks.
  • d. Blocked or corroded overflow drains.
  • e. Non-compliant power/water supply.
  • f. Corrosive atmosphere rust.
• Cold/ice damage in pipework.
• Unfiltered water sources (e.g. dams, bores).
• Relocation of the unit.
• Using the heater without full water fill.
• Energy source must match data label.
• Damage from sludge/sediment.
• Scale damage over 200ppm water hardness.
• Installation requiring dismantling structures or special tools due to access issues.
• Unnecessary service calls due to user errors or lack of maintenance.

Disclaimer: Our Heat Pump units may require a technician sign-off and compliance with local regulations. Please confirm regional requirements before installation.

ECONOVA® Pty Ltd
Phone: 1300 196 390
Email:sales@econova.com.au
Address: 6 Braeside Dr, Braeside VIC 3195, Australia